Frequently Asked Questions
Everything you need to know about your Filling Pieces experience.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-5 business days depending on your location. Shipping costs are calculated at checkout, and we offer free shipping on orders above a specific threshold defined by your region.
What is your return policy?
You can return any item within 14 days of receiving your order. Items must be in their original, unworn condition with all tags and packaging intact. Please use our online portal to initiate a return request.
How do I find the right size for Filling Pieces footwear?
Our footwear typically runs one size larger than standard athletic shoes. We recommend sizing down one full size from your regular EU size. Please consult the specific size guide located on each product page for detailed measurements.
Which payment methods do you accept?
We accept a wide range of secure payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, and regional options like iDEAL and Klarna.
Are your products sustainably produced?
We are committed to ethical craftsmanship. Our products are handmade in Portugal using premium materials sourced from top-tier European tanneries, ensuring both high quality and fair labor practices.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is confirmed, we may not be able to modify it. Please contact our customer support team immediately if you need to make changes.